MFA Medical Group


Frequently Asked Questions

You can find answers to the most common questions that patients often have about MFA or just visiting our medical facilities in general. If you cannot find an answer to your question here, please feel free to contact our main office. The number can be found on our Contact page.


What Insurances do you accept?

We accept most major insurance plans including Medicare, Medi-Cal, Alliance, United Healthcare, Blue Cross, Blue Shield and Allcare. It is best that you always check with your insurance plan to make sure we are in network and to verify covered services on your plan.

I don't have insurance coverage. Can I still come to your office?

Yes. There are other methods for payment. We accept cash, check and credit cards, and have a number of programs you may qualify for depending on your demographic and income.

How do I get my medical records transferred here?

You have a choice. You may either contact your previous healthcare provider and request that your records be transferred to our office. They will direct you as to the steps you will need to take. Or, if you prefer, you may come into our office and sign a Release of Information form. This will enable us to contact your previous healthcare provider and have them send us a copy of your healthcare records directly.

My prescription is out today, what do I do?

Call your pharmacy even if there are no refills. They will send us an electronic communication regarding getting a refill. Try to keep track of your prescriptions and giving us at least 48 hours to refill.

I have a question for the provider, can I speak with them?

The providers rarely have the ability to take a phone call; the front desk will transfer you to a Medical Assistant to leave a message for the provider. You also have the option of using our Patient Portal to send an electronic message to your provider’s Medical Assistant. Please allow up to 3 business days for a response. If you need immediate attention you can walk in to one of our Urgent Care offices. In the case of an emergency please call 911.

Is my medical information secure on the portal?

Athenahealth uses industry-standard security protocols to secure all data in athenaNet. Athenahealth’s cloud model ensures that patient data remains secure behind their firewall and is not stored in the portal. Because the Patient Portal is an integrated part of athenaNet, messages sent between the portal and athenaNet always remain on their internal platform, and are therefore, much more secure than external email.

How do I create a portal account?

If you are in the office you will need to give the staff your email address, they will create a portal account for you. You will then receive an email invitation to log into the portal and finish making your account by creating a password to log in.

I previously declined portal access, however, I’d like one now. Can I create an account from home?

Yes, simply log into portal on the home page or and select the link “create account”. You will be asked to enter you first and last name, phone number, date of birth an email address. The information entered must match the information that is listed at your doctors office. After answering the questions you will be prompted to create a password for your new portal account.

What do I have access to in the Patient Portal?

• View personal health information • Communicate with your doctor by sending and receiving secure messages • Retrieve/print lab results • Request prescription refills • Print vaccine history, medication list, and patient care summaries • Update demographic information

What is a patient care summary (PCS)?

This is a brief summary of the visits you’ve had in the office. It will include demographics, vitals, diagnosis, patient instructions and care plans that were entered by your provider.